Upload Proof of Purchase

To process your refund request, you must upload valid proof of purchase for your ticket(s). Acceptable documents include:

• The original ticket PDF or QR code issued by Event Troop.
• The payment receipt or confirmation email showing your order number, date of purchase, and amount paid.
• A bank or Stripe statement extract (with sensitive details hidden) that clearly shows the relevant transaction.

File Requirements:

• Accepted formats: PDF, JPG, or PNG (PDF is preferred).
• Maximum uploads: 1 file.
• Maximum file size: 2 MB per file.
• The file must clearly display your name, order number, event name, and payment details.

Refund requests without valid proof of purchase will not be processed.