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All payments are processed securely via Stripe, a PCI DSS Level 1–compliant payment gateway. Your payment details are encrypted and never stored on our servers. Learn how Stripe protects payments and Stripe’s privacy. notice You can request access, correction, or deletion of your data by contacting us at support@eventtroop.co.uk
We collect only the personal data necessary to process your ticket purchase and to send updates related to your event. Stripe handles payment data, and no full card numbers are stored by us. All data handling is carried out in compliance with the UK GDPR and Data Protection Act 2018. You may request, update, or delete your personal data at any time—just email us at support@eventtroop.co.uk
When you create a user account on our website, we store the personal information you provide to help you manage your bookings, access event materials, and update your details. This may include:
Name and contact details (email, phone, address).
Login credentials (stored securely and hashed — passwords are never stored in plain text).
Billing information (address, postcode).
Order and ticket history.
Event participation preferences and settings.
Your information is stored securely in our WordPress database, which is protected by encryption, password protection, and access controls. All access is restricted to authorised staff and system administrators. The site is secured with HTTPS encryption for all data transfers.
We process your personal data under the following legal bases:
Contractual necessity — to deliver the services you have purchased or registered for.
Legal obligation — to meet UK tax and accounting requirements.
Legitimate interests — to provide customer support and improve services (where this does not override your rights).
We retain:
Order-related data — up to 6 years, as required by UK regulations.
User profile data — as long as your account remains active, or until you request deletion.
Inactive accounts — deleted after 24 months of inactivity unless retention is required by law.
Payment details (such as your full card number) are never stored on our servers. All payments are processed securely by Stripe, in compliance with PCI DSS Level 1 standards.
We may share your data with trusted third-party processors strictly for operational purposes (e.g., Stripe for payments, hosting provider for site infrastructure, email provider for communications). All processors are bound by contracts that require them to protect your information.
You have the right to:
Access your personal data.
Request correction of inaccurate data.
Request deletion of your account and associated data (unless we are legally required to retain it).
Request a copy of your data in a portable format.
To exercise your rights, please contact support@eventtroop.co.uk
4. Ticket Refund & Cancellation Policy
Applies to: All ticket purchases for events organized or managed through Event Troop (UK) via Stripe payments.
By purchasing a ticket, you confirm your acceptance of this Refund & Cancellation Policy, as well as any event-specific terms displayed during the booking process.
| Time Before Event | Refund Amount | Legal Basis |
|---|---|---|
| More than 30 days | 80% refund | Event Troop policy (20% administrative fee applies) |
| 15 to 30 days | 50% refund | Event Troop policy (Cancellation fee applies) |
| Less than 24 hours | No refund | Exempt under Consumer Contracts Regulations 2013, Regulation 28(1)(h) |
All refund requests must be submitted via our Refund Request Form with proof of purchase. For more information, please contact support@eventtroop.co.uk
Tickets may be transferred to another individual up to 72 hours before the event, at no extra charge.
Please notify us in writing at support@eventtroop.co.uk, providing:
Your order number
Original attendee name
New attendee’s full name and contact information
Event canceled by organizer → Full ticket refund (100%) issued to the original payment method within 14 business days.
If the attendee cannot attend the new date, a full refund will be issued upon request via the Refund Request Form, within 7 days of the announcement.
Approved refunds are processed within 14 business days to the original payment method via Stripe.
Stripe processing fees are non-refundable, as per Stripe’s standard terms.
If you fail to attend the event without prior cancellation (according to the above timelines), no refund or credit will be issued.
This return policy complies with UK consumer rights, including the Consumer Contracts Regulations 2013, which normally provide a 14-day cooling-off period for online purchases. However, under Regulation 28(1)(h), tickets for leisure activities such as events with a specific date are exempt from this right. This means that customers do not have an automatic right to cancel and obtain a refund once a ticket is purchased.
As a result of this exemption, Event Troop has the legal discretion to set its own refund structure, including the use of administrative fees or cancellation charges, provided these terms are clearly communicated at the time of booking. The refund percentages and fees outlined in section 4.2 represent Event Troop’s own refund policy, which attendees accept at the point of purchase.
More details on this exemption can be found on the UK Government websites:
5. Terms of Service (Ticket Use)
By purchasing tickets, you agree to the following terms:
Tickets are valid only for the designated event, date, and venue, and entry may be subject to ID checks.
Resale or transfer of tickets is prohibited unless approved by the organiser.
Booking fees (if any) are non-refundable, unless Stripe or your bank reverses the transaction, or the event is cancelled by the organiser.
We reserve the right to refuse admission for safety or behavioural reasons, at our discretion.
Event Troop for Exhibitions and Conferences Ltd
Registered in England & Wales – Company No: 14036059
Registered Address: Society1, 9-10 Cross Street, Preston, PR1 3LT, United Kingdom
Business Enquiries: info@eventtroop.co.uk
Customer Support & Ticket Enquiries: support@eventtroop.co.uk
Phone: +447342878061